Below you will find answers to some common questions we receive from our customers. If you can't find the information you're looking for here, please feel free to contact us directly - we're always here to help.
Below are some of are common questions about orders
Choose a product from the product catalog, press - Add to Cart and then press Complete Order; if you want to order only one product, it will take you to order processing. If you wish to view more products, continue shopping, press Add to Cart, complete the purchase process, enter the necessary information, and Choose one of the delivery methods. Payment will be automatic by card or internet bank, leave it and press next, Then check all the information again and press BUY, The bank's Citadele Klix payment platform will open automatically - the first box is Payment by card, the second box is Payment by Internet bank.
We will send a confirmation e-mail to your e-mail if a payment has been processed; if Payment is made by Internet bank or card, then a confirmation e-mail about the Payment will also be sent.
If the parcel still needs to be sent, you can write to the e-mail and ask to change the sending address. If the package is not shipped, we will replace it.
It will not be possible to change this.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Shipping is worldwide. Subject to shipping costs.
Within two working days of receiving the Payment for the order.
In Latvia, delivery usually takes place via parcel post; the delivery duration is 2-4 working days.
After receiving the order, you have the right to return the purchased goods within 14 days by clicking on the Distance contract; you have complete information on how to return the goods.
Up to 7 working days.
Below are some common questions about our products
If the product does not fit the size, we indicate additional information for the specific product. Women's sewn clothing is modeled according to a detailed size chart.
We add information to the product description if the clothing is high quality or durable.
Gift cards can be purchased in the gift cards section.
Yes, by specifying the gift wrapping and paying for it additionally, you can get the product already wrapped in gift paper.
It is necessary to inform you about it via e-mail. Please indicate the clothing defect in the photo fixation. Only return clothing manually with confirmation by e-mail.
Yes, the gift card is valid at both indicated locations.