The buyer has the right to purchase goods in the BrandHouse.lv online store, subject to these terms.

The Buyer has the right to reject the product within 14 calendar days from the moment of receipt of the Product by sending a letter of rejection to the Seller. The Buyer downloads the rejection letter form on the Seller's website here. The Buyer needs to print out the cancellation form, fill it out and send it back to the Seller at the address given by him together with the returned Product.

All expenses incurred in connection with sending the goods back to the Seller shall be borne by the Buyer.

The buyer cannot exercise the right of withdrawal if:

- the ordered goods cannot be returned due to their nature, or they are perishable or can be used up quickly;
- the ordered goods are ordered directly to the Buyer according to an individual order;
- The buyer has opened the package, the package or label is damaged.

If the Seller has organized a SUPER PROMOTION, HOURLY PROMOTION OR ANY OTHER ACTIVITY WITH ESPECIALLY REDUCED PRICES DURING A SPECIFIC TIME - in this case it is possible to exchange for another product within this amount, or with the Buyer's surcharge, if the Product is more expensive. If the Buyer exchanges for a Product with a cheaper price, the Seller does not have to pay the difference in the amount.

The sixth part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in case the product is damaged, by neglecting the product during use or by not following the instructions in the manual, if the product's original packaging is lost or if its packaging is significantly damaged.