Please read it carefully before placing your order.

Place an order only if you understand and agree to the terms arising from this contract below. This contract is concluded between the company SIA "B&A", Reg. No. 40203315978, Legal address: Kaivas iela 50 k/1-143D, Rīga, LV-1021, Actual address: Čiekurkalnas 1.līnija 84-31, Rīga, LV-1026, (hereinafter referred to as BrandHouse.lv) and the Buyer who makes the purchase at www.brandhouse.lv website. The distance contract applies to all orders placed in the BrandHouse.lv online store.

1. General provisions
1.1. These e-store rules (hereinafter - the Rules) are a legally binding document of the buyer (hereinafter - the Buyer) and the Seller (hereinafter - the Seller), which determine the rights and obligations for the purchase of goods, their payment, delivery and return conditions and procedures, as well as other the rules related to the purchase and sale of goods in the online store.
1.2. According to these Terms, the buyer is a person who places an order on the website as a buyer.
You can shop in the online store:
1.2.1. A natural person with legal capacity who has reached the age of majority, whose legal capacity is not limited by a court decision;
1.2.2. A minor between the ages of 14 (fourteen) and 18 (eighteen), with the consent of parents or guardians, except in cases where he is emancipated;
1.2.3. Legal person.
1.3. By registering or placing an order, the Buyer clearly confirms that he is entitled to shop on the website.
1.4. The seller reserves the right to change, edit or supplement these terms at any time. The buyer is informed about changes in the rules on the website of the online store. Changes take effect immediately from the moment they are announced, when they are available to both parties involved. Therefore, the buyer is advised to familiarize himself with these Terms before making each purchase.
1.5. The Seller is released from any responsibility if the Buyer is partially or completely unfamiliar with
Rules, despite being given this option.



2. Protection of personal data
2.1. When placing an order in the BrandHouse.lv online store, the Buyer is obliged to enter data
Homepage. The buyer must enter his first name, last name, e-mail, address, phone number.
2.2. By agreeing to these Terms, the buyer confirms, agrees that messages related to ordering, payment and delivery of the product will be sent to the specified e-mail address.
2.3. The buyer has his personal data (name, surname, delivery address, phone number), which are necessary for ordering, delivery and payment.
2.4. By registering, the Buyer gives the Seller the right to collect, store, systematize, use and organize these rules for any purposes and all personal data that is directly or indirectly provided to the buyer when registering and visiting the online store.
2.5. The personal data submitted by the buyer will be processed based on the requirements of the Personal Data Protection Law of the Republic of Latvia, as well as based on other laws of the Republic of Latvia that regulate the processing and protection of personal data. When processing and protecting the Buyer's personal data, the Seller will implement organizational and technical measures to ensure the protection of personal data against accidental or illegal destruction, modification, disclosure, as well as against any other illegal activity.
2.6. The data submitted by the Buyer will be used exclusively by the Seller and its partners, with whom the Seller cooperates, when managing the online store, delivering goods and (or) other activities related to the acceptance or execution of the Buyer's orders. The Seller undertakes not to disclose the Buyer's personal data to third parties, except for the aforementioned involved parties or in the cases mentioned in the legislation of the Republic of Latvia, which provides for such action.



3. Purchase – Sale Agreement
3.1. The purchase-sale contract between the Buyer and the Seller is concluded at the moment when the Buyer completes and places the order in the online store.
3.2. Upon conclusion of the Purchase - Sale Agreement, during the execution of the Buyer's order, the assortment of goods, their prices, as well as other terms are binding on the Buyer and the Seller and can only be changed in accordance with the procedures specified in these terms.
3.3. Purchase-sale contracts are registered and stored in the BrandHouse.lv database.



4. Buyer's rights
4.1. The buyer has the right to purchase goods in the BrandHouse.lv online store, subject to these terms.
4.2. The Buyer has the right to reject the product within 14 calendar days from the moment of receipt of the Product by sending a letter of rejection to the Seller. The Buyer downloads the rejection letter form on the Seller's website. The Buyer needs to print out the cancellation form, fill it out and send it back to the Seller at the address given by him together with the returned Product.

4.3. All expenses incurred in connection with sending the goods back to the Seller shall be borne by the Buyer.

4.4. The buyer cannot exercise the right of withdrawal if:

the ordered goods cannot be returned due to their nature, or they are perishable or can be used up quickly;
the ordered goods are ordered directly to the Buyer after inindividual order;
The buyer has opened the package, the package or label is damaged.
If the Seller has organized a SUPER PROMOTION, HOURLY PROMOTION OR ANY OTHER ACTIVITY WITH ESPECIALLY REDUCED PRICES DURING A SPECIFIC TIME - in this case it is possible to exchange for another product within this amount, or with the Buyer's surcharge, if the Product is more expensive. If the Buyer exchanges for a Product with a cheaper price, the Seller does not have to pay the difference in the amount.
The sixth part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in case the product is damaged, by neglecting the product during use or by not following the instructions in the manual, if the product's original packaging is lost or if its packaging is significantly damaged.

5. Seller's rights
5.1. If the buyer tries in any way to harm the operation of the online store, data security or does not comply with other rules mentioned in clause 6, then the Seller has the right to restrict the Buyer's access to BrandHouse.lv online stores.


6. Obligations of the buyer
6.1. The buyer is obliged to pay for the order and receive it in the order specified in these Terms.
6.2. If the Buyer refuses to receive the goods at the time of receipt of the goods without a valid reason, at the request of the Seller, the Buyer is obliged to cover the costs of delivery of the goods.
6.3. The buyer undertakes to save and not transfer to third parties the registration data of the online store BrandHouse.lv. The Seller is not responsible for the actions of third parties using the Buyer's registration data until the Seller has received a message or information about changing the login data or replacing the Buyer's username. Otherwise, BrandHouse.lv has the right to consider that the activities on the website are performed by the Buyer.
6.4. Buyers of the online store BrandHouse.lv must comply with these Terms and Conditions, which are understood to be reserved and do not conflict with the laws of the Republic of Latvia.


7. Responsibilities of the seller
7.1. The seller undertakes to provide an opportunity to use the services of the online store, the operating conditions of which are determined by these Terms and other conditions announced in the online store BrandHouse.lv.
7.2. The Seller undertakes to deliver the goods purchased by the Buyer in the delivery method chosen by the Buyer, guided by the conditions set by these Terms.
7.3. The Seller undertakes to respect the Buyer's right to privacy regarding his personal information.
7.4. When, due to unforeseen circumstances, the Seller cannot deliver the goods purchased in the BRANDHOUSE online store, the Seller has the right to cancel the Purchase-Sale Agreement by notifying the Buyer beforehand. The seller can offer a similar product. If the Buyer refuses, the Seller undertakes to return the money paid within 5 working days.
7.5. If the Buyer uses Rule 4.2. the rights specified in clause 4.4. the conditions provided for in paragraph do not come into force, the Seller undertakes to return the money paid to the Buyer within 7 (seven) days from the day when the returned goods were delivered to the Buyer.
7.6. The Seller may not return the amount paid to the Buyer until the goods have been returned to the Seller.
7.7. The Seller undertakes to clearly and comprehensibly provide the Buyer with the information stipulated in Article 6.2287 of the Civil Code of the Republic of Latvia. in Article



8. Price of goods
8.1. Product prices in the online store and in the BrandHouse.lv order are indicated in the currency used in the country. The seller is not a VAT payer.
8.2. The online store shows the retail prices provided by the suppliers or official distributors of the goods for sale. Reduced product prices are the manufacturer's recommended retail prices, which are used when selling products at direct sales points, sales salons and stores.



9. Ordering and paying for goods
9.1. The buyer, when visiting the Internet store, chooses the goods he likes and a shopping basket is created accordingly. When the shopping cart is completed, the Buyer enters the data necessary for the purchase and delivery of the selected goods: his name, surname, address to which the goods will be delivered, telephone number and additional information that may be important when delivering the ordered goods.

9.1.1 After entering the information, the customer chooses one of the following payment methods:

– direct bank transfer;

– payment using the service of one of the payment service providers

– bank payment card

9.2. The order is transferred for further execution only from the moment when the amount of purchase money has been credited to the seller's account.
9.3. Product prices in the electronic store and in the last order window are indicated in euro currency.
9.4. After paying for the purchase, the customer will be sent a notification by e-mail about the received payment, which will confirm the fact of the purchase.

10. Delivery of goods
10.1. The buyer is obliged to specify the exact delivery address when ordering goods.
10.2. The buyer is obliged to receive the goods himself. If the Buyer cannot receive the goods himself, but the goods are there

delivered to the address specified by the Buyer, the Buyer has no right to submit claims due to the delivery of goods to an inappropriate person.
10.3. The Seller delivers the goods to the Buyer based on the delivery terms. The seller ensures the delivery of the goods within 2 days after the payment for the goods has been received, coordinating the delivery time with the Buyer, or agreeing to other terms, if the goods are ordered, at the customer's request. Delivery terms do not apply in cases where the Seller does not have the necessary goods in stock, while the Buyer is informed of the shortage of the goods ordered by him. Upon familiarization with these Terms, the Buyer agrees that, exceptionally, the delivery of goods may be delayed due to circumstances beyond the Seller's control. In such a case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery terms and other conditions. If the Seller does not deliver the goods within the additional deadline, the Buyer can use Rule 4.2. the right reserved in paragraph - to withdraw from the purchase-sale contract of goods or services.
10.4. Delivery prices:
10.4.1. Pick up at the salon, Čiekurkalnas 1.linija 84-31 – Free;
10.4.2. Delivery with Omniva self-service parcel terminals – 3.5eur;
10.4.3. Delivery with DPD self-service parcel terminals - 3eur
10.5. Prices may change according to the proposals of existing partners.
10.6. The Seller is not responsible for violating the terms of delivery of goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of third parties or due to circumstances beyond the Buyer's control.
10.7. Upon receiving the product in an Omniva or DPD package, the Customer receives a text message and an e-mail about the readiness of the product in the specific package.
10.8. The receipt document or e-mail confirmation that the package has been received and removed from the parcel will serve as proof of receipt of the goods.
10.9. If, upon receiving the shipment, the Buyer notices any non-conformity of the goods, industrial defect or other defects of the goods, he must immediately inform the Seller about it. If the complaint about inadequate quality of the goods is approved and the Buyer returns the goods of inadequate quality, the Seller undertakes to return the money for the goods within 14 (fourteen) days, paying the return expenses as well.
10.10. Buyers who receive parcels at Omniva and DPD self-service terminals are obliged to notify them immediately if they notice discrepancies.
10.11. The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the online store may not correspond to the actual size, shape and color of the goods due to the peculiarities of the computer monitor used by the Buyer.



11. Return of goods
11.1. The defects of the sold goods are eliminated, low-quality goods can be exchanged or returned, guided by the "Regulations of retail sales", which are approved by the decision of the Government of the Republic of Latvia.

11.2. The return and exchange of goods of appropriate quality is carried out in accordance with Article 6.228.10, Part 1 of the Civil Code;

11.3. If the Buyer wants to return the item(s), guided by 11.1. and 11.2. to the requirements of paragraph 1, the Buyer must fill out the goods return document that is attached to the purchase. You can download the document in the lower part of the website - Letter of refusal.
11.4. When returning goods, the following conditions must be observed:
11.4.1. The item to be returned must be in its original, untorn packaging, if any.
11.4.3. The product must not have been used, it must not have lost its external visual appearance of the product: undamaged labels, defects, signs of wear, untorn protective films, etc. (this clause does not apply when a poor quality item is returned);
11.4.4. The product to be returned must be in the same package as the Buyer received;
11.4.5. When returning the product, it is mandatory to present the purchase document and fill out the return document, which must be attached to the returned goods.

11.4.6. If you have opened the package for a product that cannot be returned due to health and hygiene reasons - this applies to socks and underwear, they must not be fitted, the package must not be opened.

11.4.7. The Seller has the right to refuse to receive the goods returned by the Buyer if the conditions for returning the goods were not met;
11.4.7.1. The return of the goods is carried out in the manner determined by the Buyer, but not later than within 14 (fourteen) days from the day of receipt of the goods;

11.4.7.2. It is possible to return the goods as follows: 1) By bringing back to the office of the online store at Čiekurkalnas 1. line 84 - 31, Riga, by agreeing on a time in advance. 2) When sending back using Omniva or DPD or Latvijas postas parcel post - parcel address - Ciekurkalna MEGO or Teika Circkle K DPD, Rīga. Specifying the phone no. 27832870.

11.4.7.3. The cost of returning the goods shall be borne by the Buyer.

11.5. The money paid for the goods received by the Buyer, but later refused, is transferred to the Buyer's current account specified in the refusal letter, no later than within 7 (seven) days from the day of returning the goods to the Seller, if the Seller does not agree on a different procedure with the Buyer. The seller does not take responsibility for an unexecuted or late-executed transfer for the returnfor cut goods, if the Buyer has mistakenly submitted the necessary data for the return.

12. Liability


12.1. The buyer is fully responsible for the correctness of the data provided in the form. If the Buyer has provided inaccurate data in the form, the Seller is not responsible for the consequences caused by this reason and acquires the right to demand from the Buyer compensation for the damages caused.
12.2. The buyer is fully responsible for his actions when making a purchase in the BrandHouse.lv online store.

12.3. The buyer is responsible for protecting his registration data. If the registration data is used by a third party, it is listed as the Buyer.
12.4. The Seller is released from any responsibility in all cases where losses occur because the Buyer, disregarding the Seller's recommendations and his own obligations, has not familiarized himself with these Terms (even if he was given such an opportunity).
12.5. If losses occur, the responsible party compensates the losses caused to the other party in accordance with the procedure established by the legislation of the Republic of Latvia.


13. Marketing means applied by the Seller
13.1. The seller can organize various types of promotions, change conditions or cancel them.
13.2. By agreeing to these Terms, the buyer agrees that information notices (newspapers) will be sent to his e-mail address.
13.3. The buyer, not wanting to receive the offers intended for him, must indicate that such notifications and (or) offers are not sent to him. If the Buyer does not wish, the Seller will not use the Buyer's personal data for marketing purposes and will not send the Buyer advertising or information notices, except for those that are mandatory when placing the order submitted by the Buyer.


14. Final provisions
14.1. These Regulations have been created in accordance with the legislation of the Republic of Latvia.
14.2. These Terms and the relations of the Parties in connection with these Terms are applied and interpreted in accordance with the laws in force in the Republic of Latvia.
14.3. All disagreements arising from the implementation of these Terms shall be resolved through negotiation. If it is not possible to reach an agreement, the disputes shall be resolved according to the procedure established by the legislation of the Republic of Latvia.
14.4. The Parties are released from their obligations in accordance with the fulfillment of these Terms, if their fulfillment is hindered by unforeseen circumstances beyond the control of the Parties, including:
14.4.1. Fires, explosions, storms and other natural calamities and natural disasters, which prevent the fulfillment of obligations or due to which the fulfillment of obligations is delayed;
14.4.2. Accidents or circumstances that cannot be controlled by the Parties to the contract (Party) and which prevent the fulfillment of the obligations undertaken or due to which the fulfillment of obligations is delayed;
14.4.3. Action by a government or authority that prevents the fulfillment of obligations or delays the fulfillment of obligations.

15. Warranty
15.1. BrandHouse.lv online store products are provided with a guarantee stipulated by the legislation of the Republic of Lithuania. When purchasing a product, an invoice that records the purchase time and amount acts as a warranty card.
15.2. Warranty conditions:

The warranty does not apply to mechanical damage to the product, scratches caused by careless, incorrect use of the product.
The warranty does not apply to product design elements.
Warranty repairs will not be performed on items damaged by water unless the product is marked “water resistant”.
If the Buyer cannot present a valid receipt or delivery note, the warranty obligations are void.
Warranties do not apply to product damage caused by fires, floods, earthquakes or other natural disasters.
The warranty does not apply to shoes that have been repaired or repaired at home.
We do not accept shoes, clothing, accessories with defects caused by improper use.
These warranty conditions are in accordance with consumer rights.
16. CONTACTS
16.1. Customer service:

Tel.: (+371) 27832870
Email: info@brandhouse.lv
Working hours of the online store: 9:00 - 18:00
Salon working hours - By prior appointment